Introduction of the project:
Today’s shopping trend has slightly shifted to virtual shopping from actual shopping . Taobao is one of the popular worldwide online shopping platforms. It provides a variety types of goods to all different groups of consumers, such as clothes, accessories, stationeries and even concert tickets. Even it is a worldwide online shopping platform, though there is still room of improvements on their customer service or even their website interface design. We would like to explore how the users’ thought or what they would like the online shopping platform to improve for them through interviews and surveys. Lastly, design some possible solution to improve or even solve the problem.
My role is to interviewing the online shopping platform users, design some possible ways or products to solve the problem and make the prototype.